Because the website serves B2B raw-material enquiries and specifications may be customized, returns and refunds are not handled as ordinary consumer retail returns.
Samples, testing costs, customized packaging and buyer-specific documentation are non-refundable once prepared or ordered, unless otherwise agreed in writing.
The buyer must inspect delivered goods promptly and notify [Claims Email] of any alleged shortage, damage or non-conformity within [Number] calendar days after receipt. The notice should include the order number, batch number, quantity affected, photographs, packaging condition and supporting test information where relevant.
No goods may be returned without written authorization and return instructions. If a verified material non-conformity is attributable to the seller, the available remedy will be determined under the sales agreement and may include replacement, credit or refund for the affected goods. Claims caused by improper storage, handling, processing, transport after risk transfer or use outside the agreed specification are excluded.
The final sales contract, pro forma invoice or written order terms take priority if they contain transaction-specific claim or remedy provisions.
Jian'an Cordyceps